Frequently Asked Questions

How Can I Track My Order?

Once your order has been shipped, you will receive tracking information by email, if available. You can use the provided tracking details to check your shipment status.

Delivery times depend on your location, order processing time, and shipping method. Please review our Shipping Policy for estimated delivery times and additional information.

If you wish to return a handbag, please review our Return and Refund Policy for eligibility requirements, return time limits, and instructions.

If your order qualifies for a refund, contact our support team with your order details. Refund requests are handled according to our Return and Refund Policy.
Please contact us as soon as possible if you need to cancel or change an order. Changes may not be possible once your order has been processed or shipped.
Available payment methods are displayed at checkout. Please check the options shown before completing your purchase.

If your handbag arrives damaged or you receive an incorrect item, contact our support team with your order number and clear photographs of the issue so we can review your request.

For questions about products, orders, shipping, returns, or refunds, email us at support@cavro.shop. Please include your order number when contacting us about an existing order.
Contact us as soon as possible if your shipping address needs to be updated. We will check whether the change is possible before your order is dispatched.
Explore the Cavro handbag collection and review each product’s description, dimensions, material, color, and available carrying options to find a handbag that suits your needs.

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